Users will be informed if their order is aborted or cancelled either partially or fully and the company may request for additional information if required. Cancellation of order shall happen either by the customer or by the company.
Cancellation from Customer
To cancel an order you have to send cancellation notice via email only mentioning the Order Id. User can cancel the order for any genuine reason at any time regardless of the shipment status. Customized jewels shall not be entertained for cancellation before or after delivery. We reserve the right to accept or reject requests for order cancellations for any reason
The user agrees not to dispute the decision made by us and accepts our decision as final, in this regard. As part of usual business practice, if we receive a cancellation notice the full invoice value will be refunded to you to the same bank account through cheque or internet banking from where the payment was originally effected.
Cancellation by Company
Situation may arise that Thangamayil.com may not be in a position to accept an order and hence left with no other alternative except cancellation. Thangamayil reserves sole discretionary right to refuse or cancel an order for any reason which the management considers appropriate. Few of the situations that lead to the cancellation of your order includes the unavailability of the product, problems identified by credit and fraudulence investigation of fraud avoidance department, inaccuracies or errors in product or pricing information etc,. If the order is cancelled by the company, after your credit/debit card is charged or if payment is processed through internet banking, the charged /paid amount will be refunded back to the same account. The cancellation of the order may be either in full or partial(cases where you purchased more than an item and purchase of one item is cancelled by the company) and the information about cancellation will be informed to the customer and, if required, TMJL shall clarify the required information.